FAQ
❓ Frequently Asked Questions (FAQ) – elian-vero.com
📦 Orders & Shipping
When will I receive my order?
Our items are prepared and processed within 1–3 business days. Delivery times usually range between 7 and 14 business days, depending on the destination country.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking link. You can also track your shipment via the Track Your Order page on elian-vero.com.
Do you ship internationally?
Yes 🌍. We ship worldwide. Shipping costs and delivery times may vary depending on the destination.
💳 Payments & Security
Which payment methods do you accept?
We accept secure payments via Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Is my payment secure?
Absolutely ✅. All transactions are protected by SSL encryption, and your payment details remain fully confidential.
🔄 Returns & Refunds
Can I return an item?
Yes. You have 14 days from the date of delivery to return your purchase if you are not satisfied. Returned items must be unused, unwashed, and in their original packaging with all tags intact.
How do I request a return?
Please contact our customer support using the contact details provided on elian-vero.com, clearly stating your order number. You will receive detailed return instructions.
When will I receive my refund?
Once the returned item has been received and inspected, the refund will be issued to the original payment method within 5–10 business days.
🛍️ Products & Sizing
How do I choose the right size?
Each product page includes a detailed size guide. We recommend reviewing it carefully before placing your order.
Do the products match the photos?
Yes. All products are displayed using real photos taken by our creative teams. Minor color variations may occur due to lighting conditions or screen settings.
Can I machine-wash the items?
Each item includes an internal care label with washing instructions. Please follow these instructions carefully to preserve fabric quality and details.